Q: How long will it take to get a response to my email?
A: We strive to respond to all inquiries as quickly as possible. Please allow 24 to 48 hours for a response from our team.
Ordering & Shipping
Q: How long does it take to process my order before it ships?
A: Our standard processing time is 2 to 3 business days. Please note that business days are Monday to Friday and exclude public holidays.
Q: What are your shipping options?
A: Currently, we are offering free shipping on all orders.
Q: How long will it take to receive my order?
A: Once your order is processed and shipped, delivery estimates are contingent upon the shipping method selected and the carrier's transit times.
Please note: Delivery times are estimates and may be subject to change due to factors beyond our reasonable control. These can include, but are not limited to, customs processing and/or your local delivery service providers.
Returns
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you're not, you can return your order for a refund within 14 calendar days from the date of delivery.
Q: What are the conditions for a return?
A: To be eligible for a refund, all returned items must be in their original, sellable condition. This means the product must be:
- Unused and undamaged.
- In its original packaging, including all accessories, manuals, and protective materials.
- If the product was sealed, the seal must be intact (unless the product is found to be defective).
Q: Are there any items that cannot be returned?
A: Yes, the following items are generally not eligible for return unless they are defective upon arrival:
- Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.
- Any product with a broken or tampered-with serial number or UPC.
Q: How do I start a return?
A: To initiate a return, please follow these steps:
Contact our team at contactus@sybernerd.com with your original order number and the reason for the return. Will respond with further instructions on the next steps.
Q: Who pays for return shipping?
A: The customer is responsible for all costs associated with return shipping. This includes postage, insurance (if desired), and any other shipping fees.
Order Cancellations
Q: How can I cancel my order?
A: If you wish to cancel your order, you must contact us by email at contactus@sybernerd.com within 24 hours of placing your order. Please include your full name and order number in the email with the subject line "Order Cancellation." We will do our best to accommodate your request, but if the order has already been processed, it will be subject to our standard return policy.
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